FAQ

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.

International Shipping
• Do you ship to my country?
• What are my payment options?
• When will my order ship?
• How do I know what I’ll pay for shipping?
• What are your shipping rates?
• Are there extra requirements for international orders?
• What is the return policy?

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• How do I know which size will fit me best?

Returns & Refunds
• Do you offer full refunds for an item if I decide I don’t like it?
• How do I exchange my item?
• How soon do I have to exchange my items after receiving my order?
• How long will I be able to use my coupon code?

Additional Support
• How do I contact you?